Privacy Policy

Terms that commence with a capital letter are defined in this section or in the preamble.

"Patient" means an individual who seeks, enquires about, or receives healthcare facilitation, treatment coordination, or related services through the Site or directly through Monk On The Go.

"Attendant" or "Companion" means a family member or accompanying individual travelling with a Patient, whose information may be collected in connection with the Patient's care, travel, or accommodation.

"Member" means an individual who has registered with the Site. Members choose a User ID and a password.

"User ID" means the e-mail address you use (with your password) to log in to our Site.

"Monk On The Go", "we", or "us" means Monk Care International OPC Private Limited and its subsidiaries and affiliates.

"Personal Information" means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred from the information. This includes, for example, name, e-mail and mailing address, telephone number, passport and visa details, billing and account information, and information about individuals travelling with a Patient.

"Health Information" or "Medical Information" means Personal Information relating to a Patient's physical or mental health, medical history, diagnosis, treatment records, medical reports, prescriptions, test results, or any other information collected in the course of arranging or coordinating healthcare. We treat Health Information as sensitive personal data and apply enhanced safeguards to its collection, use, storage, and disclosure, as described in this Policy.

"Services" means healthcare facilitation, second medical opinion coordination, hospital and doctor matching, case management, visa and travel documentation support, airport and ground concierge, patient accommodation arrangement, in-hospital support, billing review, post-discharge follow-up, and other services available from the Site or provided directly by Monk On The Go.

"Hospital Partner" means an accredited hospital, clinic, diagnostic center, or medical practitioner with whom we coordinate on a Patient's behalf.

"Case Manager" or "Coordinator" means the Monk On The Go team member assigned to manage a Patient's journey.

To "Engage" means to enquire about, register for, or request Services.

"Session Data" means usage information, such as the type of Internet browser and operating system an individual uses, the domain name of the site from which the individual came, the date, time and duration of the visit, pages viewed, and similar technical data.

"Site" means www.monkonthego.com and its respective sub-sites, together with the content and Services available from them.

"Subscriber" means an individual who elects to receive updates, offers, or informational content from Monk On The Go without formally Engaging our Services.

Because we handle Health Information, we obtain your explicit, separate consent before collecting or processing any medical or health-related data, distinct from your general consent to this Policy. This is typically obtained when you submit medical reports, complete a treatment enquiry form, or engage a Case Manager.

If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, we may not be able to provide Services that require access to certain Personal Information — including, in the case of Health Information, the ability to arrange a hospital match, second opinion, or treatment plan on your behalf.

Minors (as defined under the laws of their jurisdiction of residence) may not independently register for or Engage our Services. Where a Patient is a minor, all Personal and Health Information must be submitted by, and consented to by, a parent or legal guardian on the minor's behalf. We do not knowingly collect Personal Information directly from a minor without such consent.

If you provide us with Personal Information or Health Information of an Attendant, Companion, or any other individual (for example, a family member accompanying a Patient, or a home-country doctor for case closure reports), you confirm that you have the right and necessary consent to do so, and that such individual has authorized you to share their information with us for the purposes described in this Policy.

We hereby state that:

• We will not collect Personal Information, and particularly Health Information, without your knowledge and explicit permission.
• We will take reasonable and heightened steps to maintain the confidentiality of Health Information, consistent with its sensitivity.
• We will not knowingly disclose your Personal Information or Health Information to third parties, except as provided in this Policy or with your specific consent.
• We will allow you to view, correct, or request removal of your Personal Information, subject to legal and medical record-keeping requirements.
• We will only share your Health Information with Hospital Partners, doctors, or specialists directly involved in your care, or as required to deliver the Services you have requested.

We use Personal Information, including Health Information, for purposes such as:

• Reviewing medical reports to facilitate a second opinion or hospital/doctor match.
• Coordinating treatment plans, cost estimates, and hospital admissions on your behalf.
• Arranging visa documentation, travel, airport pickup, and accommodation.
• Communicating with you and your designated Attendants about your treatment journey.
• Issuing invoices, administering accounts, and processing payments related to our Services (not hospital billing, which is handled and paid directly to the Hospital Partner).
• Providing post-discharge follow-up, discharge summary explanations, and case closure reports to your home-country doctor, where requested.
• Improving our Services, diagnosing technical issues with the Site, and enhancing your experience.
• Sending you updates, informational content, or offers, if you have subscribed to receive them.
• Investigating and preventing fraud, error, or misuse of our Services.
• Complying with legal, regulatory, or accreditation requirements applicable to healthcare facilitation.
• Any other purpose to which you separately consent.

We do not use Health Information for marketing, advertising, or any purpose unrelated to facilitating your care, without your explicit separate consent.

We may use aggregated, de-identified information — where no individual can be identified or inferred — to understand patient trends (for example, common treatment types by region), improve our Services, or share general insights with Hospital Partners or investors. Aggregated information never includes identifiable Health Information.

We may disclose your Personal Information, including Health Information where relevant, as follows:

• To Hospital Partners, doctors, and specialists directly involved in evaluating or providing your treatment — limited to the information necessary for that purpose.
• To visa facilitation agencies or relevant government authorities, where required to support your medical visa application.
• To service providers acting on our behalf — for example, translation/interpreter services, accommodation providers, ground transportation, or IT and payment processing vendors — limited strictly to the information they need to perform their function, and under contractual obligations consistent with this Policy.
• To your designated home-country doctor, where you have requested a case closure report or continuity-of-care summary.
• To your Attendants or family, where you have consented to status updates being shared with them.
• To regulatory, insurance, or legal authorities, where required by law, or to protect Monk On The Go, our Patients, or the public from fraud, harm, or legal liability.
• In connection with a corporate transaction (merger, acquisition, or reorganization of Monk Care International OPC Private Limited), where information is transferred to a successor entity in the ordinary course of business, subject to equivalent privacy protections.

We do not sell Health Information to third parties, and we do not share it with Hospital Partners for commercial or referral-commission purposes — only to facilitate the medical care you have requested.

We retain Personal Information, including Health Information, only as long as necessary to provide our Services, meet legal and medical record-keeping obligations, resolve disputes, or comply with applicable law. Medical records may be retained for longer periods where required by Indian healthcare recordkeeping regulations or where necessary for continuity of care.

Your information is stored on secured servers controlled by Monk Care International OPC Private Limited or its contracted service providers, with access restricted to authorized personnel involved in your care coordination.

We employ physical, administrative, and technical safeguards appropriate to the sensitivity of the information we hold — with enhanced protections applied to Health Information, including restricted access controls and encryption where applicable. Any service provider handling your information on our behalf is contractually required to maintain protections consistent with this Policy.

If you contact us through the Site or share medical reports via e-mail, please be aware that no transmission over the internet is entirely secure. Where possible, we recommend sharing sensitive medical documents through secure channels provided by our Case Managers rather than unencrypted e-mail.

Subject to applicable law, you have the right to:

• Access the Personal Information and Health Information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and medical recordkeeping obligations.
• Withdraw consent for the use of your Health Information at any time, understanding that this may limit our ability to continue coordinating your care.

Requests can be directed to our Grievance/Data Protection contact (see below).

In accordance with applicable Indian data protection law, queries, requests, or complaints regarding your Personal Information may be directed to:

Monk Care International OPC Private Limited
Email: pankaj@monkonthego.com

We may update this Policy from time to time, and will post the revised version on our Site with an updated effective date. If we make material changes to how we use Health Information beyond what you originally consented to, we will seek fresh consent as required by applicable law. If any change is unacceptable to you, you may request removal of your Personal Information from our records, subject to legal retention requirements.

Any dispute arising between you and Monk On The Go in connection with this Policy shall be referred to a sole Arbitrator, an independent and neutral third party identified by Monk Care International OPC Private Limited. The seat of arbitration shall be Mumbai, and proceedings shall be conducted in English.

This Policy shall be governed by and construed in accordance with the laws of India.